FAQ | Midtown Student Apartments in Stillwater, OK
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Frequently asked questions

When is the leasing office open?

The Leasing Office is open 7 days a week.
Monday - Friday: 9 am - 7 pm
Saturday: 10 am - 5 pm
Sunday: 12 pm - 4 pm
Currently we recommend setting an appointment for tours since we're spending lots of time on campus educating students about what we have offer!


When is rent due and how do I pay it?

Rent is officially due on the first of every month. Rent is paid through the resident portal found here on the 3rd day of the month unless the 3rd is a weekend or bank holiday. In those cases, they are transferred the next available day.
You may also pay rent with a check or money order. If you do so, there is a $20 check processing fee which will be added to each payment. Please add $20 to your owed rent amount when writing the check and be sure to include your name and Midtown address on your rent checks. Any checks received after the 3rd of the month will have a $10 per day late fee assessed.


What are amenities?

At Midtown, we are proud to offer world-class amenities. Our rooftop includes state-of-the-art fitness center, pool, sunning deck and lounge with the best views. Our large study center on the mail level offers private and group meeting spaces. We will also have community grills and an outdoor sand volleyball court. Our 24/hr maintenance staff are available if the need arises and our buildings are all access controlled.


What are the pool hours?

The pool will be open 9am-10pm *Seasonal Hours


Where is the study center and when is it open?

Our on-site study center is located in the Leasing Office building at 801 West 4th Street. The Study Center is open 24 hours a day. Check your email and social media for updated times.


How do I use grills in the courtyard?

Open the top of the grill. Set the timer to the desired time. Turn the burner knob to ignite. The button controls the propane and the timer controls how long the propane is on. To start the grill, set the timer to how long you will be cooking your food. Then pull the button. Next, open the top of the grill and use the controls on the front to start the flames.


What do I need to bring to my new apartment?

Bedroom/bathroom: linens, towels, toiletries, shower curtain (we provide the rod!), organizational items, bath mat, and curtains if you want them.
Living room/Kitchen: coffee maker, toaster, pots & pans, silverware, plates, cups, cleaning supplies, rug.
Each unit has a washer and dryer, don't forget laundry detergent!
If you know your roommates, you can talk in advance to coordinate on larger shared items.


Where do I submit my grades?

Turn in grades to customerservice@midtownsw.com within 1 week of disbursement for the Academic Excellence program.


I am locked out of my apartment, what do I do?

Lockouts are $50 during business hours and are $75 during after hours and weekends. Double check to see if you have your key or get in touch with your roommate first. If you lose your key fob, please stop by the leasing office for a replacement or call Customer Service.


How do I contact security?

In addition to providing a safe place to live we employ courtesy officers who are on call for Midtown residents 24/7. Want someone to walk you from your car to your front door after dark? Have neighbors that are being a little loud on a week night? Our courtesy officers will be there to assist and can be contacted by phone. Contact Signal 88 at (405) 285-4115.


What is OK to hang on the walls?

TV mounts are NOT allowed, general adhesives do more damage than they are worth. You may utilize tacks, nails, screws to hang anything you please to make this place your home! Rule of thumb: Keep the holes smaller than a dime.


How do I submit a maintenance request?

Midtown’s customer service team can be reached at any time over the phone. Residents just need to let them know who is calling, what unit they are in, and what the problem is, and the customer service team will dispatch a member of the on-site maintenance staff to take care of it in priority order. You can also email the information to customerservice@midtownsw.com.


How do I contact customer service?

You can call us by phone or email customerservice@midtownsw.com
Customer Service Office Hours:
Monday - Friday: 9 am - 7 pm
Saturday: 10 am - 5 pm


What is an example of a non-emergency maintenance request?

We take all requests serious, but some have a higher emergency level that can wait until the next day.
See the examples below to determine if it can wait until office hours.
- Your sink or bathtub isn't draining properly.
- The A/C isn't kicking on, but it's 70 degrees outside.
- Your garbage disposal isn't working.
Remember, our staff has families to go home to at night. If you think it can wait until the next morning, please consider making your request then.


What are examples of an emergency maintenance request?

- There seems to be a pool of liquid forming and you didn't spill anything or just get out of the shower. (Might be a leak)
- You can see your breath or you're pretty sure you're being baked alive. (Most likely a HVAC malfunction; if the temperature drops below 50 degrees or greater than 90)


My internet isn't working, who do I call?

When you move in you'll receive a wifi card, on that card it will tell you if a local internet provider handles your unit directly or if you can have Midtown Customer Service assist you. If you have misplaced this card, please call Customer Service.


My room has lost power, what do I do?

If there’s ever a time when an appliance or whole room TOTALLY loses power, a breaker may have tripped. Not to worry, it’s really simple to fix!
• Locate the breaker box. Depending on the style of your unit, breaker boxes can potentially be found in: your kitchen, laundry room, or downstairs front bedroom.
• Open the breaker box
• The switches inside should be labeled to tell you what they control and if one has been tripped, you’ll see that it is the opposite direction of all the others.
• If you see a tripped breaker, simply pull it completely into the “off” position and then flip it back into the “on” position.
• If that does not fix the problem – call Maintenance and we will come figure it out!


What about my smoke detector?

It wouldn’t hurt to have 9 volt batteries on hand for your smoke detector in case it has a low battery. Please don’t tamper with or remove smoke detectors in your unit, or you’ll be charged $35 to replace it. If you need help changing it, give us a call.


Can I be charged for repairs?

We want to make sure you feel comfortable and we pride ourselves on getting things fixed as soon as possible, but if there are any unnecessary (or worse, purposeful) damages, you’ll be charged to cover those costs.


Where is the leasing office?

The leasing office is located at 801 West 4th Street.


When is the leasing office open?

The Leasing Office is open 7 days a week.
Monday - Friday: 9 am - 7 pm
Saturday: 10 am - 5 pm
Sunday: 12 pm - 4 pm
Currently we recommend setting an appointment for tours since we're spending lots of time on campus educating students about what we have offer!


Is there a security deposit?

Some complexes may charge an up-front deposit and refund part of it at the end of the lease depending on the condition of the apartment. This can be frustrating for residents who can’t afford to spend up to a full month’s rent before moving in. Instead of a deposit, Midtown charges a one-time, non-refundable administrative fee of $250. This saves students money and doesn’t lead to confusion about refunds at move-out.


How do individual leases benefit the renter?

An individual lease is for a specific bedroom and a share of the living area instead of for the whole unit. This protects students so that they alone are responsible for their share of the rent or damages as opposed to being responsible for the entire apartment.


What are typical lease lengths?

Most leases are 12 months long. Some properties may offer shorter term leases as well. At Midtown, all of our leases are 11.5 months long from August 4 through July 15 with rent split into 12 equal installments.


What is a guarantor?

A Guarantor is a parent or guardian who will cover rental payments on behalf of the renter, should they go unpaid.


Why is location important?

Midtown’s location can’t be beat. Live the life in the center of it all and just steps from campus! Enjoy the best Stillwater has to offer including coffee shops, restaurants, music venues and nightlife.


What is access control?

At Midtown, all of our buildings are secured with swipe access control. This means that only residents and their guests can enter our residential and amenities buildings, providing a safer and more secure environment.


What is included in the rent?

Base rent includes major kitchen appliances (dishwasher, refrigerator, microwave, oven/stove) a washer/dryer, cable, internet, trash and utilities. We also offer furniture as a separate additional package.


When is rent due and how do I pay it?

Rent is officially due on the first of every month. Rent is paid through the resident portal found here on the 3rd day of the month unless the 3rd is a weekend or bank holiday. In those cases, they are transferred the next available day.
You may also pay rent with a check or money order. If you do so, there is a $20 check processing fee which will be added to each payment. Please add $20 to your owed rent amount when writing the check and be sure to include your name and Midtown address on your rent checks. Any checks received after the 3rd of the month will have a $10 per day late fee assessed.


What are the benefits of packaged internet and cable?

Midtown provides residents with high quality internet and cable free-of-charge.


How do I pay utilities?

With Midtown, you receive our all-inclusive utilities package at a set monthly amount. This covers water, sewer, electric and trash. Because we have a $30 credit cap, less than 3% of our residents ever get charged extra for utilities, far fewer than our competitors.


Can I get furniture with my apartment?

Yes you can! Many complexes will provide either full furniture to all residents or no furniture at all. At Midtown, we let you choose. Our optional furniture package comes with high-quality queen size beds and mattresses, dressers, nightstands, a sectional, barstools and coffee tables.


What is roommate matching?

Roommate Matching is the process by which residents who have an empty room in the unit they signed for can be matched with other individuals who are looking for open bedrooms. If you are interested in matching into an open spot, all you have to do is stop by the leasing office and complete a questionnaire with some basic info on your likes and habits.


What are amenities?

At Midtown, we are proud to offer world-class amenities. Our rooftop includes state-of-the-art fitness center, pool, sunning deck and lounge with the best views. Our large study center on the mail level offers private and group meeting spaces. We will also have community grills and an outdoor sand volleyball court. Our 24/hr maintenance staff are available if the need arises and our buildings are all access controlled.


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